CONNIE HADLEY

MANAGEMENT AND ORGANISATIONS LECTURER, QUESTROM SCHOOL OF BUSINESS, BOSTON UNIVERSITY

BOOK SPEAKER

Keynote Speaker Category: Business, Disruption, Female Speakers, Leadership, Organisational Change, The Future of Work,

CONNIE HADLEY

Constance  (Connie) Hadley is a Management and Organisations Lecturer, Questrom School of Business at Boston University. She is an Authority on Team Dynamics and  helps Leaders foster a culture of psychological safety and well-being in the workplace. She is also an expert on Leadership Strategies and Processes for Building Collaboration. Her work focusses on building resilient organisations in remote and hybrid work environments.

For more information on Connie see her Bio Below.

Topics:

Addressing Burnout Through Teamwork

Employee burnout is a critical issue to address in the post-pandemic period, says Boston University Questrom School of Business Professor Constance Hadley. This pernicious and often misunderstood condition is likely to fester without conscious intervention, regardless of whether the work is conducted in face-to-face, remote, or hybrid modes. Often, the solution to burnout is pushed downward to the employee level, with workers being told to advocate for better work-life balance or more time for self-care. However, these remedies are likely to be inadequate – and may even make burnout worse. In this talk, Dr. Hadley explains how teams can be a key intervention point to build resilience and reduce employee burnout. Specifically, she advocates for team structures and processes that facilitate mutual emotional and instrumental support. Such relationships can be built by fostering a culture of psychological safety and empathy, as well as by modifying team designs and performance management systems. Examples of successful interventions will be provided to clarify the path forward.

Psychological Safety: What It Is and How to Create It

A massive data analytics project at Google identified psychological safety as the single most important determinant of team success. Psychological safety is also critical to fostering more inclusive work environments. Yet, too often, employees avoid speaking up in the workplace because they fear reprisal or believe their efforts will be futile. This leaves leaders in the dark about existing or future problems, erodes trust and inhibits successful collaboration. In this presentation, Boston University Questrom School of Business Professor Constance Hadley explains how leaders can foster a culture of  psychological safety in the workplace so employees feel it is “safe” to ask questions, raise concerns, admit mistakes and offer new ideas — which ultimately leads to a more collegial, productive and innovative work environment.

Identifying and Addressing Loneliness in the Workplace

The pandemic has torn holes in the social fabric of organizations, separating employees both physically and psychologically. Many workers at all levels are feeling isolated and adrift. Left unchecked, workplace loneliness can trigger disengagement, burnout, and health problems, as well as undermine the long-term viability of organizations. The research of Boston University Questrom School of Business Professor Constance Hadley documents these issues – and shows they are getting worse. Hadley will explain the drivers of this phenomenon and what steps can be taken to increase social support and connection among colleagues. She will show how it is possible to foster cultures and design structures so greater human connection can emerge, regardless of whether work is conducted remotely or in person.

How to Ensure a Safe Return to the Office and Prepare for the Future of Work

Convincing employees to go back to a shared office space while the world recovers from a deadly pandemic presents challenges for everyone across an organization. Boston University Questrom School of Business Professor Constance Hadley sees problems – and solutions – around both the hybrid and permanently remote work models. In either case, she says organizations will need to be more deliberate about how they approach the design of work and collaboration. In this presentation, Professor Hadley discusses the upsides and downsides of working remotely and shares tools leaders and teams can use to successfully navigate both remote and hybrid workplaces. She also explains her vision of the future of work and offers advice on how people at all levels of an organization can prepare for the changes ahead.

Make Work Meaningful by Bolstering Your Communication Toolkit

Work is more than something we do to pay the bills. It is part of our identity, a reflection of who we are and how we live. But sometimes the lines get blurred when people bring personal biases or unhealthy behaviors into the workplace. Psychological safety has been found to play a key role in promoting diversity, equity, inclusion and wellness in the workplace, and Boston University Questrom School of Business Professor Constance Hadley is highly skilled at helping people communicate across differences. With an emphasis on accountability, Hadley – a trained psychologist – offers co-workers a unique opportunity to break down barriers so they can successfully collaborate. For organizations looking to strengthen their culture, Hadley teaches leaders tools for bolstering their communication toolkit so they can resolve a wide range of emotional issues that may be getting in the way of individual or team performance or job satisfaction.

Media:

Employees Are Lonelier Than Ever. Here’s How Employers Can Help.

Keeping Positive and Building Strength: The Role of Affect and Team Leadership in Developing Resilience During an Organizational Crisis

Measuring the efficacy of leaders to assess information and make decisions in a crisis: The C-LEAD scale

BIOGRAPHY

Dr. Constance (Connie) Noonan Hadley is an organisational psychologist and lecturer at the Boston University Questrom School of Business. Previously, Dr. Hadley worked in the fields of management consulting at McKinsey & Company and in marketing and operations at General Mills, Inc.

Leaders in every sector are facing one of the biggest challenges in their careers: getting employees to return to the office while a deadly pandemic slowly and unpredictably resolves. In addition to preparing the physical workspace, they must be ready to address the psychological issues that may arise in a setting where employees feel anxious or at risk. The health and social issues that have exploded to the forefront over the past year are only exacerbating existing concerns regarding trust, collaboration, and work engagement in organisations.

Helping executives over these hurdles is esteemed organisational psychologist and Boston University Questrom School of Business Professor Constance “Connie” Hadley. Her research, speaking and advisory roles focus on building a culture of psychological safety, trust, teamwork and well-being in the workplace. As organizations design processes around the future of work, Dr. Hadley works closely with leaders, helping them understand how the decisions they make today may impact their culture and strategy tomorrow.

A research and evidence-based scientist with a PhD in organisational behaviour from Harvard University, Hadley has the experience and methodologies to dig beneath the surface of organisational issues ranging from team dynamics to diversity, equity and inclusion. Her accessible frameworks and insights illuminate what is happening inside the hearts and minds of employees so leaders can better understand and manage their teams.

Hadley’s previous experience working as a management consultant at McKinsey & Company, and in marketing and operations at General Mills, sharpened her skills as an organisational change expert. She explains, “My goal is always to translate knowledge into practice. That requires me to really engage with my audience and meet them where they are. I do not provide textbook answers, but I do offer unique research insights, case examples, and cautionary tales to help leaders understand the issues and see a path forward.”

For example, as firms grapple with return-to-work scenarios, Hadley sees problems – and solutions – around both the hybrid and permanently remote models. In either case, she says organizations will need to be more deliberate about how they structure policies, staff teams, manage meetings and set expectations. She recently shared a vision of organizations operating as a “league of teams” with a focus on prioritizing and coordinating team interactions so that better work-life balance can be achieved post-pandemic.

And when it comes to ensuring employee compliance with COVID-19 safety rules in the office, Hadley advises leaders to proceed with caution to avoid undermining their culture. As she explains in Forbes, it is crucial that organisations approach the return to the office “with a primary focus on psychological safety as well as physical safety. Without both, employees might just as well stay home.”

At the core of Hadley’s work is helping employees across ranks find meaning and fulfillment in their jobs so that both they and their organisations can flourish. She is particularly skilled at identifying and addressing the often-hidden problem of loneliness in the workplace.

“I encourage leaders to take a more active stance in supporting the health and well-being of their workforce, but I also recognize that strategic goals and constraints need to be considered too,” says Hadley. “It doesn’t have to be either/or, profits or people. Resilient, more engaged, employees not only create stronger organisations, they set the foundation for a healthier society.”

Ricardo did an amazing job. At the time of his keynote, people were tired after a long day, but he managed to get their attention one more time. We got especially good feedback on his session around midday. I don’t know how comfortable Ricardo is with presenting in German – that (maybe) would have been the only thing I can think of that could have elevated his presentation (but that would have just been the cherry on top of the ice cream).

Julius MeltzerXING

Thanks a lot for the creativity and resilience to manage this Inspiration Tour in such a great manner. Great leaders (and some great example of how we do not want to come across), inspirational stories, challenge our believes (loved obviously Ricardo Semler) and many insights for the future. Thanks a lot!

Head of large pharmaceutical company – Costa Rica

After the workshop I spoke to some of the business relations that we had invited. They were positive without exception. Present were, among others, a partner of a large law firm, a company that offers HR services with the aid of self-developed software and a partner of an international recruitment and selection agency. They all asked questions about specific challenges in their companies and were amazed at Semler's knowledge of their specific business model and challenges. To be repeated!

Han MesterHan Mesters, Sector Banker Business Services ABN AMRO Bank

I am leaving early tomorrow morning for 10 days in Botswana without internet so I am writing to you quickly now. Firstly, thank you for coming to SA and thank you for the time you spent with me and the effort you put into your presentation. You are a rare person and have an enormous amount to offer the world. We did get a lot of feedback and all presentations were rated. You rated highly and there were quite a few comments. When I get back I will collate these and send them to you.
Thanks you, Robert

Robert PhillipsThundermark

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